Customer Support Specialist (w/m/d) | Vienna

38.5 hours/week

As a Customer Support Specialist you will help answer customer questions and provide assistance at all stages of the customer experience. We in our small sized service team want to continuously deliver a first-class service to small sized Swiss customers and keep a high customer satisfaction rate. Be the Swiss Army Knife of customer support. Whether they need a helping hand or a friendly chat, you’ve got their back, inside and out. You will play a key role in building strong relationships with our customers and ensuring that they use our products and services successfully.

Your tasks:

Creating and publishing job advertisements based on customer orders
Creating company profiles in our system
Adding entries and orders in the CRM systems of Sales Force
Administrative, organisational and technical support for customer advisors
1st level support for internal and external customers via ticketing system & chat
Close cooperation with all sales-related departments

Your skills:

Completed vocational training (commercial) – graduates welcome!
First experience and ability to enjoy dealing with modern digital media
Strong technical understanding and affinity on how to work with tools like AI, to provide more comprehensive support, Ticketing Systems (Zendesk), CRM Systems (Salesforce), Excel, Word
Ability to provide clear support to customers
Demonstrating a client focused behaviour to offer the best customer experience possible
Being team oriented, reliable towards clients and colleagues
Having a solution-oriented mindset
Fluency in German and English. Knowledge of French is a huge benefit

Vienna

Sales

Professionals

Office & Remote

38.5 hrs/week

2,274€

THIS IS US

You’ve surely heard of jobs.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!

YOUR NEW WORKPLACE